![]() Step 10: Click on Apply and then OK at the bottom of this window. Also, make sure the Service Status below the Startup type is set to Running. Step 9: On the General Tab, locate Startup Type and click on the dropdown options next to it and choose Automatic. ![]() Step 8: Choose Properties from the context menu, and a new window will open further. Locate Windows Image Acquisition service and make a right-click on it. Step 7: A new window will open, which will list all the services running in your Windows Operating System alphabetically. Step 6: Type “services.msc” in the text space and press OK. Step 5: Now press Windows + R on the keyboard to open the RUN box. Then click on the OK button at the bottom-right of the window. ![]() Capes Tech Work for about 9 years and am very familiar with WinOMS and his tech setup in General because I set it up.Step 4: Look for a checkbox labelled as Run this program in Compatibility mode and make sure it is unchecked. It was working fine until late last week.ĭo you think it’s a possibility that 9.2 update may fix the Scanning Issue? I see it was released in Mid-December so if we can download it I can upgrade them this weekend.īy the way I have been doing Dr. Essentially it’s an ODBC error, it wants the WinOMS to authenticate. Happens on all the computers, it pops up an error ( I took screenshots of it if you would like me to send or post on community site). There is another problem but one of my employees may have called you about it yesterday (maybe not, don’t see it in their notes). If I need to be onsite it takes about an hour to drive to their office but I can do that if you need me too. So if we need to have someone Scan an item for us before 1 would be better. ![]() There will be employees working until 1-2 at the practice. I will be available all day but I am not on site, I can connect you remotely if needed (I have remote access). Put in exceptions in Anti-Virus for Epson and WinOMS I have used these Scanners in other Dental Practices and worked fine (those practices use Dentrix and Scan through it so not Apples to Apples). We did remove the Neat Software from the computers. They were having problems so moved to a different Scanner. Side note, the computers were using Neat Scanners but they're old and the Neat Software is old because Neat now makes you pay a subscription if you want the updated Software (Umm, No Thank You). The problem is happening on both computers. We have moved from USB 3.0 ports to 2.0 ports and back (it's a USB 3.0 Scanner), we installed a USB 3.0 card and connected to that. The Epson Software is up to date and the Epson Updater did update the Firmware of the Scanners. These Scanners have just been setup so this problem started right away. The executable for the WinOMS CS will still be running, i end that process but they still have to restart the computer all together for the Scanner to start communicating again. When this happens you can no longer communicate with the Scanner. The Event ID will show that es2fileformat.dll will be the cause of the crash which is located in the Epson Scan folder. But then they scan and it causes WinOMS to crash, the typical this program has stopped working. The Scanner will work 4,5 times no issues. It scans as a Tif(WinOMS Defaults) but they check the save as pdf option in WinOMS. When they scan WinOMS uses the Epson Twain Driver, the Twain interface pops up where they can customize the scan then scan it. Bought two of the DS-530 Scanners for Coastal Oral Surgery (I am their IT Tech).
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